Inside Sales Representative - Manufacturing / Mechanical Engineering

Edmonton, AB

Do you want to tackle the most challenging projects and have fun doing it? Are you passionate about providing superior customer excellence while supporting a custom, design-to-order product line? We are  seeking an energetic, customer-focused individual who will handle customer inquiries, prepare accurate, full-cost estimates and collaborate with our sales team in researching, identifying and nurturing qualified leads to help grow our manufacturing business. If you have had experience in a business to business environment and want a daily challenge!

As the Inside Sales - Manufacturing, you will…

• Manage the customer relationship by providing estimate and quotation to the customer, identify and troubleshoot service issues, provide ongoing support and communication throughout the manufacturing process to delivery.          
• Understand and interpret technical requirements and provide technical information/expertise to customers.
• Conceptualize customer requirements in a hand drawing of hydraulic cylinder.
• Upon receiving customer approval, provide design team with information package to complete official drawing.
• Support Sales Manager by providing quotes for new or existing customers.
• Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on.
• Obtain and prepare materials and labour costs necessary to successfully carry out the manufacturing.
• Ensure correct and necessary information is entered and maintained in CRM and ERP.
• Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.

 What do you bring to the team?

• Exceptional customer service, promptly responding to customer needs.
• Post-secondary degree or diploma in mechanical engineering or appropriate field, or a combination of education and experience may be considered.
• Preferred experience in a manufacturing setting and fluid power.
• Experience with cost estimation.
• Possess superb communication skills, including listening, verbal and written.
• Have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills with the ability to build and maintain lasting relationships with customers.
• Strong work ethic and positive team attitude with high energy and engaging level of enthusiasm with ability to work independently and little supervision.
• Technically savvy to work with various software, including ERP (JobBOSS) and CRM (SalesForce)

 About Us…

Established in 1990,we are  privately-owned company dedicated to manufacturing and servicing hydraulic cylinders. We are known for our high standard of customer service and skillful customization of products to meet our client’s unique requirements. Based in Edmonton, Alberta, we are  wide range of clients worldwide in industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.

Over the years  our success of tacking the most challenging projects has been through natural and organic growth, and we are evolving! We are excitedly positioning ourselves for continued growth in the future by building on a team dedicated to a safe and empowered team, raising the bar, and customer success.

Apply Now!